Returns & Exchanges
At The Old Pine Shop, we want you to love your handcrafted home goods. If a piece isn't the perfect fit for your space, we offer returns and exchanges within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and a brief reason for the return to receive your prepaid shipping label.
Prepare the Item
Carefully pack the item in its original packaging, ensuring that all protective padding is included to prevent damage during transit.
Ship It Back
Drop off your package at any authorized carrier location using the provided shipping label within 7 days of receiving your return authorization.
Receive Your Refund
Once our workshop inspects the returned item, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing